x-tention service desk is the single point of contact for your employees and end users. Our perfectly educated and trained employees are available to you in a competent and helpful manner to answer your questions and solve your problems. For more extensive or more complex inquiries, we support you as a hub for second level support as well as partner companies, suppliers or customer organizations.
We also support you in setting up or outsourcing your service hotline into our area of competence and take care of questions and problems your customers and employees might have.
All messages are processed according to ITIL standards. Self-service portals allow easy creation of support tickets and a complete status check of all recorded support requests.
- We speak the "language" of your users.
- Users have a single contact person for all matters.
- Short waiting times through self-service portals
- Uniform ticket recording and evaluation