x-tention are IT experts that digitalize workflows, helping to minimize system errors in health and social care institutions and improve working conditions for doctors and carers.
Organizational and clinical processes in hospitals, doctors’ surgeries and care facilities are becoming increasingly streamlined and are offering patients quick and effective treatment options. At the same time, background processes are becoming increasingly more complex, from patient admissions and examinations to evaluating results and treatment. The x-tention group are specialists in digitalizing analogue clinical communication processes. Transferring data swiftly and electronically between attending doctors, patients, hospitals and insurers makes for more efficient treatment. This includes networking hospital IT systems and communicating with referring GPs and specialists.
Spotting clinical errors
Having a well-functioning data infrastructure in healthcare is vital for ensuring that all patients receive optimal care. Despite modernized infrastructures and good treatment options, many preventable deaths still occur. In a 2017 study by the University of Lausanne, researchers reviewed 1,000 anonymized medical records in Switzerland and found that 12.3% of the cases involved an ‘adverse event’ (AE). There were 2,191,808 registered instances of AEs in the US in 2019, meaning that 6,000 clinical errors are made every day in American hospitals. Such errors may be caused by the wrong medication, unidentified allergies or underlying conditions, mistakes and hospital infections. Errors can occur because the right information is not available at the right time, in the right place. In addition to good clinical practices, optimizing treatment processes in particular improves the AE incidence rate. As a result, x-tention’s objective is to ensure that all available data is always processed securely and in a well-structured manner. A patient is less likely to receive improper care if all of their major pre-existing conditions and intolerances are stored in the hospital’s system when they are admitted, and test results during their stay are assigned to them with absolute certainty.
Saving lives with clicks and taps
Since medical treatment can have life-changing consequences, working on healthcare IT infrastructure is a critical job. Error-free processes can save lives, and this is the guiding principle behind x-tention’s work.
‘x-tention employees know that they’re doing vital work.’
‘We have a mission and a vision. Our mission is to optimize clinical and administrative processes by digitalizing them. Our vision is to achieve a virtually error-free working environment through our optimizations,’ says Thomas Bähler, Managing Director for x-tention in Zurich. ‘x-tention employees know that they’re doing vital work. This is part of our company’s philosophy, guiding our employees throughout their long careers with x-tention.’ The future of the sector looks very promising. ‘We currently have lots of queries coming in as digitalization is gaining momentum across the globe. We’re delighted to receive so many as it gives us new and exciting projects to work on. The company’s growth and the positive feedback from our customers tell us that we’re getting a lot of things right. Now we are keen to do more, and we’re very excited for what’s to come,’ says Thomas Bähler.
Many solutions – one source
The x-tention group has been one of Europe’s leading innovators in healthcare IT systems for over 20 years. As a complete solutions provider, x-tention offers a whole host of different IT products and services at its sites in Zurich and Bern. Its range of expert services includes consulting, software development, implementing IT solutions and operating applications and data centres. The company employs more than 500 people worldwide and supports over 900 customers in healthcare, social care and industry.